Complaints and Inquiries

At Vision Bank, we’re committed to providing a clear and seamless banking experience, while working to resolve your requests as quickly as possible.

800 1.contact-info.00 0010

+966 .contact-info.11 512 7999

compl.contact-info.[email protected]

Submi.contact-info.t your complaint

Processing Procedure

Your request will be documented, and you will receive a reference number and expected timeframe via SMS.

You can follow up on your request using the reference number when needed.

We ensure to document the communication channel.

Your request will be processed according to regulations and guidelines.

You will be provided with a clear and detailed resolution outcome.

Send an email addressed to the Customer Care Department Manager, mentioning the complaint number in the message to: [email protected]